Welcome to K9confidential Ltd (www.k9confidential.co.uk). We are committed to protecting and respecting your privacy. This Privacy Policy outlines the types of personal information we collect from you, how we use it, and the steps we take to ensure it is protected.

Information Collection

Direct Collection: We do not directly collect any personal data from visitors on our site as there is no functionality for user registration or login. This is done via third-party websites. Third-Party Links: Our website includes links to third-party sites: www.coachaccountable.com, www.supersaas.com, and succeedtogether.online. These sites are independent, and we are not responsible for their content or privacy practices.

Cancellations and Refunds

All deposits and any payments either part or full are non-refundable. We are a small company and are unable to offer refunds on any service unless there are extenuating circumstances.

Use of Information

The information provided to third parties through these links will be used according to the privacy policies of those sites. K9confidential Ltd does not collect, store, or process any personal data from these interactions.

Cookie Policy

We use cookies to monitor user interactions on our website using Mouseflow. Mouseflow is a user behavior analytics tool that helps us understand how users interact with our site, enabling us to improve user experience. Mouseflow collects information such as mouse clicks, movements, scrolling activity, and keystrokes (except for password or credit card information). By using our website, you consent to our use of cookies and Mouseflow's data collection as described in their privacy policy.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to periodically review this page for the latest information on our privacy practices.

Data Protection

Precautions are taken to ensure that your information is handled safely. We cannot, however, fully guarantee protection and in such an event we will not accept any liability of any loss thus caused. All financial information is erased after payment is received or payments are handled securely through Square, stripe or PayPal.

We will not share or make available the information we hold on our database with any other company or organisation unless under court order.

Under the GDPR data protection law all the data you provide to K9Confidential is given by your consent and is of legitimate and vital interest and also to enable me to correspond with [clientFirstName] [clientLastName] during the support process. Your information is only shared or used in K9Confidential marketing with regards to our group of professionals called Succeeding Together to inform you of upcoming Q&A and events that may be of interest, you can unsubscribe by clicking on any email from Brevo or by contacting Samantha Bailey. All details are password and fingerprint protected and only Samantha and Rita Bailey have access to those details. Only Samantha has access to the personal details about you and your dog's training history. Your information will also be placed onto an automated reminder system (CoachAccountable and Supersaas) where you will receive username and password and to check what information we hold you can visit "your settings" on the sites or you can contact the data controller (Samantha Bailey) on 07734315829. Contents of any texts and emails are kept to keep track of your training history and are placed in session notes that you can view via Stream on CoachAccountable. You can request this information or deletion at any time by contacting Samantha Bailey. All CCTV footage, if training is carried out at the field, is held until recorded over except for insurance purposes where it is held for 7 years. K9Confidential ltd is a member of the ICO and you can request to see the certificate at any time. Any breach, once identified, is reported to Supersaas, the ICO and the police. But we do not hold any financial information; only email address, home address, name, phone number and details of your dog's training and behaviour history. You can request deletion of the account if you do not want these details to be held, but they are vital for you to be able to claim any insurance and will be held for 7 years. Any deletion requests will be completed within 28 days. If day training is involved, your keys are kept in a lock box and only venture out when I visit your property. No information on persons under the age of 16 years old is collected. An adult must supervise any training with a person under the age of 16.

Contact Us

Our Data Protection Officer is Samantha Bailey. Should you have any questions regarding your personal data or our privacy practices, please contact her at [email protected].