When you are ready to start we begin with choosing your service and a link is emailed to do the following and complete payment:

Book the first online session. Payment is then due at this point for PAYG sessions.

Fill in the questionnaire and relevant worksheets

Inform Your Vet You are Working with K9confidential

We cannot accept insurance directly. We recognise that insurance plans may have unique reimbursement criteria that may not align with our training structure. Our approach, focusing on crucial early assessment and implementation, differs from conventional per-session insurance coverage. We encourage clients to understand their insurance policies and discuss eligibility for our packages with their providers. Our method prioritises effective, long-term behavioural modification, contrasting with standard veterinary care where treatment is administered in each session. In our training, the initial sessions are key, with additional sessions designed to guide owners in implementing behaviour modification plans for their dogs. Clients are responsible for fully utilising these sessions according to their needs. To insurers, we emphasise the importance of upfront payment in allocating the necessary time and resources to fully implement the plan established in the first two sessions. We suggest that insurers consider payment after the completion of these initial sessions, aligning with many terms and conditions that stipulate payment post-treatment. This approach closely aligns with the terms and conditions of most insurance underwriters, ensuring a fair and effective payment structure for both parties.

Sessions are in person only if you live within a 15 mile radius of Swindon, Wiltshire, if not, they will be remote sessions.